The knowledgeable practice of computer documentation writers: Tactics for constructing user and software images and for negotiating organizational boundaries
Marjorie Rush Hovde
- School: Purdue University (0183)
- Degree: Ph.D.
- Date: 1994; pp: 310
- Advisor: Sullivan, Patricia
- Source: DAI-A 56/02, p. 530, Aug 1995
- Subjects: Language, General (0679)
- ProQuest Document Number:
- UMI Number: AAT 9523365
- This study examined computer documentation writers in order to begin to explain their procedural knowledge as they conducted research and negotiated with boundaries within their organizations in order to create documentation. This analysis begins to create a model of computer documentation writers’ procedural knowledge, a model which builds on other qualitative and quantitative studies of professional writing. This study deals with relationships between discourse and procedural knowledge, the nature of the ‘expertise’ of computer documentation writers, and roles of documentation in creating computer literacy.