Jeff Bacha

Organizational structures, usability studies, and story telling: Rhetorically (re)examining the user’s role in product development

Jeff Bacha

  • School: Purdue University (0183)
  • Degree: Ph.D.
  • Date: 2012 pp: 195
  • Advisor: Salvo, Michael
  • Source: DAI-A 74/03(E)
  • Subjects Language, literature and linguistics; Social sciences; Product development; Professional writing; Rhetoric and composition; Technical communication; Usability; Rhetoric; Organizational behavior;
  • ProQuest Document Number: 1176549213
  • ISBN: 9781267721266
  • UMI Number: AAT 3543351

Abstract:

The stories in this text are about discovering how the members of a professional organization use technology and view the role of technology within a specific, situated workplace environment. They are stories about promoting change and developing digital technologies intended to match the change being promoted. By showing how I use the methodology presented in this text to create a model of what I am calling The Context of the Use Situation, I demonstrate how a PTCS conducting a workplace study can use the data they collect during their studies as generative design aids. Specifically, I examine how the workplace environment, the user’s personal experience, social knowledge, and the organization’s desired material output all contribute to the establishment of a use situation. Instead of focusing on how someone uses a finished product, digital design and usability methodology I present deals with the social processes used before the product becomes publicly digestible material. As my stories will exhibit, the digital design and usability methodology I present also includes a way to find usability issues within those processes and includes a way to initiate a usability study.